Open letter to the Hon. Prime Minister

                                                                                                                                                                        March 31, 2018.

To

Shri Narendra Modi ji,

Hon. Prime Minister of India,

New Delhi.

Dear Prime Minister,

I am Amit Girdhar Heda from Nagpur. Please allow me to present a few pertinent issues, that in my personal opinion hold high significance.

Prompt cognizance, transparency, accountability and immediate corrective action along with its due communication to the complainant in public domain would play a major Constructive role in today’s socio political scenario. More so, since the advent of powerful social media. What policies the government makes at the higher level and how it will eventually benefit them in due course, probably has lesser significance to the general public. For, the “Aam Janta” with limited resources and approaches, forms their opinion about a particular Department/Administration or even the entire Government Machinery based on the ease and the effectiveness with which their day to day grievances are addressed and resolved.

In the similar context, along with other media, accounts on Twitter and other social media and it's regular usage should be made compulsory for all Government Authorities & Departments. This will be of great help to the public to register their Grievances, Complaints & even Suggestions. A dedicated working social media handle will surely help sort out many social as well as administrative issues. While it will be very easy for the public to express their opinions, it will, in turn, reduce the work load of government departments. At the same time it will help identify efficient and honest Authorities and Departments.

To quote a few examples, Railway ministry is active on twitter. People appreciate the fact that they can forward their grievances against a particular problem/service related with railways to its twitter handle and they get immediate response in majority of the cases. I have personal experience that various departments like POLICE among others too are active and constructively satisfy public grievances through this medium.  Likewise the other departments/authorities too will be careful, cautious and alert in performing their duties for the fear that the same tweet (complaint/query) can be addressed to and seen by their superiors.

Yes, the percentage of people using twitter is comparatively quite less and it has limitations of words but it along with other mediums surely can be an effective medium to bring transparency and efficiency in administrative works.

With sincere hope that my suggestions, if found reasonable would be duly looked upon.

Most Respectfully,

Amit Girdhar Heda.

Email Id: heda.amit@gmail.com

(The blog writer/compiler is a Management Professional and operates a Manpower & Property Consultancy Firm. Besides, he is Ex President of "Consumer Justice Council", Secretary of "SARATHI",  Member of "Jan Manch",  Holds "Palakatva of NMC", is a Para Legal Volunteer, District Court, Nagpur, RTI Activist, Core Committee Member of Save Bharat Van Movement, Paryavaran Prerna "Vidarbha", Member of Alert Citizen Group, Nagpur Police, Member of Family Welfare Committee formed under the directions of Hon. Supreme Court. Twitter: @amitgheda).