An Open Letter to Hon. Prime Minister Shri Narendra Modiji.

Sir,

Warm Regards. I am Amit Girdhar Heda from Nagpur. Please allow me to present a few pertinent issues that, in my personal opinion hold high significance.

Prompt cognizance, transparency, accountability and immediate corrective action along with its due communication to the complainant in public domain at that, would play a major Constructive role in today’s socio political scenario. More so, since the advent of powerful social media. What policies the government makes at the higher level and how it will eventually benefit them in due course, probably has lesser significance to the general public. For, the “Aam Janta” with limited resources and approaches forms their opinion about a particular Department or Administration or even the entire Government Machinery based on the ease and the effectiveness with which their day to day grievances are addressed.

In the similar context along with other media, Twitter handle and it's regular usage should be made compulsory for all Government Authorities & Departments. This will be of great help to the public to register their Grievances, Complaints & even Suggestions. A dedicated working Twitter handle will surely help sort out many social as well as administrative issues. While it will be very easy for the public to express their opinions it will, in turn, reduce the work load of government departments. At the same time it will help identify efficient and honest Authorities and Departments.

To quote a few examples, Railway ministry is being applauded by the people for being active on twitter. People appreciate the fact that they can forward their grievances against a particular problem/service related with railways to its twitter handle and they get immediate response in majority of the cases. I have personal experience that various departments like POLICE, MSEDCL among others are very active and constructively satisfy public grievances through this medium.  Likewise the other departments/authorities too will be careful, cautious and alert in performing their duties for the fear that the same tweet (complaint/query) can be addressed to and seen by their superiors.

One may argue that percentage of people using twitter is very less and it has limitations of words. But it surely can become one of the several effective measures to bring transparency and efficiency in administrative works.

Having said that, I do not intend to promote twitter or any particular department- I just want to suggest measures that can help the administration and the general public.

With sincere hope that my suggestions, if found reasonable would be duly looked upon.

Regards,

Amit Girdhar Heda.

https://twitter.com/amitgheda.

(The blog writer is a Management Professional and operates a Manpower & Property Consultancy Firm. Besides, he is President of "Consumer Justice Council", Secretary of "SARATHI",  Member of "Jan Manch",  Holds "Palakatva of NMC",  Is a Para Legal Volunteer, District Court, Nagpur & Member of Family Welfare Committee formed under the directions of Hon. Supreme Court).