Twitter Handle across all Government departments: An effective way to communicate and bring transparency in administrative work.

Twitter handle and it's regular usage should be made compulsory for all government departments. This will be of great help to the public to register their grievances and complaints. A dedicated working Twitter handle will surely help sort out many public issues. While it will be very easy for the public to express their thoughts, it will in turn reduce the work load of government departments. At the same time it will help to identify efficient and honest employees - departments. To give an example: Railway ministry is being applauded by the people for its Twitter use. Public appreciate the fact that they can forward their grievances against a particular problem/service related with railways to its Twitter handle and they get immediate response in majority of the cases. Likewise the other departments/authorities too will be cautious in performing their duties for the fear that the same tweet can be addressed to their superiors. One may argue that percentage of people using Twitter is very less and it has limitations of words.. But it surely can become one of the several effective measures to bring transparency and efficiency in administrative works.