Sir,
Warm Regards. I
am Amit Girdhar Heda from Nagpur. Please allow me to present a few pertinent
issues that, in my personal opinion hold high significance.
Prompt cognizance, transparency, accountability and immediate corrective action along
with its due communication to the complainant in public domain at that, would
play a major Constructive role in today’s socio political scenario. More so, since the advent of powerful social media. What policies the
government makes at the higher level and how it will eventually benefit them in
due course, probably has lesser significance to the general
public. For, the “Aam Janta” with limited resources and approaches forms their opinion about a particular Department or Administration or even
the entire Government Machinery based on the ease and the effectiveness
with which their day to day grievances are addressed.
In the similar
context along with other media, Twitter handle and it's regular usage should
be made compulsory for all Government Authorities & Departments. This will
be of great help to the public to register their Grievances, Complaints &
even Suggestions. A dedicated working Twitter handle will surely help sort out
many social as well as administrative issues. While it will be very easy for
the public to express their opinions it will, in turn, reduce the work load of
government departments. At the same time it will help identify efficient and
honest Authorities and Departments.
To quote a few
examples, Railway ministry is being applauded by the people for being active on
twitter. People appreciate the fact that they can forward their grievances
against a particular problem/service related with railways to its twitter
handle and they get immediate response in majority of the cases. I have
personal experience that various departments like POLICE, MSEDCL among others
are very active and constructively satisfy public grievances through this
medium. Likewise the other
departments/authorities too will be careful, cautious and alert in performing
their duties for the fear that the same tweet (complaint/query) can be
addressed to and seen by their superiors.
One may argue
that percentage of people using twitter is very less and it has limitations of
words. But it surely can become one of the several effective measures to bring
transparency and efficiency in administrative works.
Having said that, I do not intend to promote twitter or any particular department- I just want to suggest
measures that can help the administration and the general
public.
With sincere
hope that my suggestions, if found reasonable would be duly looked upon.
Regards,
Amit
Girdhar Heda.
https://twitter.com/amitgheda.
(The blog writer is a Management Professional and operates a Manpower & Property Consultancy Firm. Besides, he is President of "Consumer Justice Council", Secretary of "SARATHI", Member of "Jan Manch", Holds "Palakatva of NMC", Is a Para Legal Volunteer, District Court, Nagpur & Member of Family Welfare Committee formed under the directions of Hon. Supreme Court).
